100 City Centre Drive, Mississauga, ON L5B 2C9

Monday – Friday, 10:00am – 9:00pm
Saturday, 9:30am – 9:00pm
Sunday, 11:00am – 7:00pm

Frequently Asked Questions

Please read our FAQ below for answers to your questions.

Orders shipping with domestic and international methods to Canada or the United States will display competitive rates offered by Canada Post. These will vary based on the shipping method chosen at the final step of checkout. Read more about our shipping policy.
We accept a variety of payment methods including PayPal, VISA, MasterCard, American Express and Discover. If you do not have a PayPal account during checkout, you may still checkout using your credit card.
The processing time is different for each item and the expected delivery date is listed on the checkout page, after inputting your shipping address. Each shipping method has its own restrictions and charges that will be applied to your order. All shipping methods for Canada and the United States are trackable to the destination address. Read more about our shipping policy.
We use state-of-the-art encryption technology to protect your credit card/personal information. You can place your order(s) using Secure Socket Layer (SSL) encryption. Every online transaction you make with Pro Image will be 100% safe. Read more about our safe shopping guarantee.
After successful payment and receipt of your order, our dedicated customer team will prepare your order with our trusted retail partners. During checkout, you will receive an estimated delivery date. However, you can sign in and continue to track your order.
Upon completion of your order, you will receive a PDF copy of the invoice along with a confirmation email to the email you provided during checkout. If you do have any trouble receiving a confirmation, please contact our customer support team.

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